VISION AND VALUES
Henry Buck & Co. was founded as a simple shirtmaker in 1890. Henry measured the customers, made the patterns, cut the shirts and his wife Laura sat at a Singer machine, sewing the shirts and blouses and keeping an eye on the accounts. They both bought the shirtings, buttons, thread and linings in Flinders Lane, cutting their cloth according to their shirts, as it were.
This was how one of the world’s great retailers started. Just a simple formula of personal service, hard work and a knowledge of quality, fabric, making, fit, good taste and the importance of giving good honest value to anyone walking through the door.
Our vision of where we are now and where we will be? Very much the same. We still serve our customers personally and we still know fabric, product, make, style and still want to offer value for money. Why should we change the same philosophy that our founder believed in and which served him well during those tough, uncompromising days of the late 1800’s?
This is a more sophisticated, fast and visually impressionable world. A world of brands, marketing, fierce competition, over supply and complexity of values, but we believe the same strong values of service and integrity must be applied to the slick, new world in order to stick true to ones last and faithful to ones vision.
Henry Buck’s buys from manufacturers that we believe make honest and excellent quality product. Not just ephemeral brands that are here today and gone tomorrow. We buy Canali because we have spent days in their factories in Milan seeing the extraordinary technical expertise and the knowledge of fabric, fit and make. We buy from Ermenegildo Zegna because, as a family business, they care about quality and integrity as much as we do. All our suppliers are good family businesses. We continue to make some of our shirts in Melbourne and buy our own fabrics because that is something we really know about. We develop relationships with suppliers that last for 50 years or more.
Our vision is to be technically very smart, to stay in touch with our customers and provide information to them that helps them make informed choices how to dress, when to wear what and to back up our product with continuing excellent service well after the sale itself.
Henry Buck’s have remained true to our tough, Yorkshire born founder’s vision. Uncompromising good service and excellent product at every level of our business. Our sales staff, our management, our office, our warehouse and the same family still at the helm, ensures you will receive an exceptional experience and a long lasting satisfaction when you shop with Henry Buck’s.
