Spend $200 or more and receive free shipping within Australia (online offer only).
For all domestic orders under $200, a flat rate of $10 will be charged for postage and handling.
HOW WE DELIVER
We use Australia Post services for deliveries Australia wide as they provide a completely traceable and secure service.
Standard shipping charge is $10 flat rate OR FREE for orders over $200.
DELIVERY TIMETABLE FOR PARCELS (guide only)
|Darwin City & Suburbs||5-9|
Orders received over the weekend will be processed on the following Monday.
When your order is shipped we will send you an email notifying you that it has been dispatched and provide you with a unique tracking number.
You can then track the delivery of your parcel by visiting the Australia Post website and entering your tracking number.
If you’re not home when Australia Post attempts delivery they will leave you a card indicating the option for another delivery time or alternatively direct you to your local Post Office where you may pick up the parcel. Please Note: A signature is required for all deliveries. Items will not be left in a safe place for security purposes.
We use Express Post International services for deliveries to countries other than Australia.
International deliveries may take up to 2 weeks to arrive depending on the ultimate destination and any time it may take for a parcel to clear customs. All overseas orders will be sent international air freight. All orders are charged in Australian dollars (AUD).
The prices quoted on our website are inclusive of GST, as this tax is applicable for all purchases delivered to addresses within Australia.
Freight charges on International deliveries will be quoted on a case by case basis depending on the weight and size of the order as well as the destination country for delivery.
Postal charges do not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if the order is placed with the intention of sending your purchase as a gift. For further information, it may be necessary to call local customs offices to gain further details.
We want you to be happy with the product you have purchased. If you are not 100% satisfied with your purchase you can return your item/s in person to a Henry Bucks retail store or by posting it back to our online warehouse.
Unwashed, unworn and unused items in their original condition and packaging may be returned upon presentation of the original invoice within 30 days of order receipt.
All returns will be assessed and if accepted refunds will be processed using the original payment type. Credit card refunds will be processed against the original card used to make the purchase.
Henry Bucks is not liable for any loss of a returned item that is in transit to our online warehouse. It is recommended that you return your items using registered mail so you can track the parcel.
The cost of posting items back to the warehouse is at the expense of the customer, however the cost of postage for the exchange item will be covered by Henry Bucks. In the event where you are returning or exchanging a faulty, damaged or incorrect item Henry Bucks will cover the postage cost. We do not offer free delivery for ‘change of mind’ returns or exchanges, or order errors made by the customer.
RETURNS BY POST
We will happily accept goods, in original condition with tags attached for an exchange or refund within 30 days of your purchase.
Please specify the reason for return and ensure that your return parcel is securely packaged and that both the sender’s address and the Henry Bucks Online Returns address are clearly visible on the outside of the parcel. To avoid delivery issues, we encourage you to send your parcel back by registered post.
Post your parcel to:
Henry Bucks Online Returns
320 Collins St
Please allow approximately two weeks from the day you return your package for us to assess and process your return.
Customers are responsible for shipping and handling charges for posting items back to us.
If you believe your items have a manufacturing fault, we would like to hear from you.
Please contact our customer service team on 1800 651 399 or email firstname.lastname@example.org to discuss your concerns and we will do our best find a suitable solution in either repairing or replacing the item.